Reliable and secure connectivity with Managed Network Services

Comprehensive network management solutions backed by a round-the-clock team of experts for simplified and performant global connectivity.

Find out more

Why does your business need Managed Network Services?

Your network is the heart of your IT infrastructure — driving customer experience, employee productivity and powering your business regionally and globally. Future-proof your network resources and enhance efficiency with our expert network expansion, maintenance and monitoring services.

24/7 network monitoring

We manage endpoints globally with a proactive alerts and notification system that catches problems before they escalate. Resolve performance issues quickly and let us implement new solutions to prevent future disruptions.

Advanced network optimisation

Expand to new sites, add more bandwidth, upgrade network equipment or reduce existing complexities. Our team of experts can help you systematically evolve your network for strategic business growth.

Increased cost savings

Reduce your capital outlay for hardware and control staffing needs to meet your budget goals without compromising service quality. With Network Operation Centers in APAC, Europe, the U.S. and Latin America, Lumen reduces the need for multiple providers and drives down administration costs.

Flexible network management

We deliver comprehensive management for both Lumen-provided and customer-provided equipment. Choose from MPLS, IP VPN or internet services, and diverse and secure backup solutions to meet every business objective.

Unmatched network excellence fully managed for you

Lumen Managed Network Services provides turnkey network management, including everything from design and procurement to installation, configuration and maintenance. We take over day-to-day network administration responsibilities so your IT staff can achieve business goals faster.

Chart representing network services managed by Lumen Apac

Learn more about Lumen Network Services

What are Lumen Managed Network Services?

Lumen Managed Network Services are a single point of contact for service delivery and total life-cycle management of your global or APAC-based corporate network.

Network setup & expansion

If you want to set up or expand your network, we provide:

Networking hardware and software that best meets your needs
Provisioning of MPLS/IP VPN and Internet services with extensive network service offerings such as IP Transit, Dedicated Internet Access, Lumen High Speed IP (HSIP), Enterprise Broadband Access Service (EBAS) and Lumen Dedicated Internet Extension).,
End-to-end network architecture and design consultation
Complete network installation utilising any existing resources you have or others that we provide.

Network management & maintenance

Apart from installation and design, we also provide 24/7 networking management and support for as long as needed. Our services include:

A self-service customer portal dashboard for performance reporting, network health monitoring, service management, billing and SLA management.
Automated alarming, customer notification and ticketing.
High availability and secure backup solutions
Specialised services like network audits, migration planning, site readiness and project management.

How do Lumen Managed Network Services work?

With Lumen Managed Security Services, you can offload network tasks to a team of professionals. We become an extension of your IT staff so you can optimise your IT resources.

First, our network services team analyses your existing network infrastructure and any pain points or requirements. We also study your business objectives and growth plans to identify the best network solutions that can scale with you.

Next, we present a transition plan to smoothly move your network operations to a managed environment. We ensure the migration is seamless and without business interruption. We can also deliver any network expansion or installation systematically — within budget and on time.

Managed Network Services FAQs

What are computer network services?

Network services connect remote customers and employees to your applications and data running on servers in the cloud or on-premises. Network services have several technology layers that start with network hardware components and various software technologies that abstract communication functions. Different types of communication protocols and configurations work together to achieve end-to-end connectivity. Security is a key consideration to avoid unauthorised access to data as it flows through the network.

What is a managed network?

A managed network is a corporate computer network overseen and maintained by a third-party service provider on behalf of your organisation. Instead of your internal IT team dealing directly with the complexities of network setup and maintenance, the responsibilities are outsourced to specialists who ensure the network’s optimal performance, security and reliability.

By leveraging managed network services, your organisation can focus more on core business functions and enjoy the benefits of a professionally maintained network without the accompanying operational overhead and challenges.

What are the five key components of network management?

Network management comprises five key sub-disciplines: fault, configuration, performance, security and accounting management. Lumen Managed Network Services cover all five network management components, so you don’t have to.

Fault management

Detecting, diagnosing and rectifying network faults to ensure smooth operations. It focuses on rapid problem detection and recovery and uses tools that alert network administrators about malfunctions and facilitate quick resolution.

Configuration management

Managing network equipment configurations. Administrators track and control changes in the network, maintain configuration backups and ensure that the changes made to devices and software are consistent and in line with policies.

Performance management

This component is concerned with measuring and optimising operations quality on a network. It monitors various network metrics and ensures that the network is running at optimal levels and meets the required service levels.

Security management

Central to any network, this component protects network resources from unauthorised access, data breaches and other threats. It includes firewalls, intrusion detection systems, access controls, encryption and regular audits.

Accounting management

This component keeps track of resource usage so that individual users or departments can be billed accordingly. It ensures the appropriate allocation of network resources and uses tools that track. Optimise and balance the consumption of network resources across the organisation.

Lumen Library